Frequently asked questions

The first step to send a remittance is to download our official app and register.

• Check out our Official APP and download it from the App Store or Google Play Store.

Under the law, it is a requirement known as Know Your Customer (KYC) in financial services to verify the identity, suitability, and risks involved with a customer or client.

• Click Here for detailed information regarding KYC.

Valid government identification documents (IDs) are required for registration.

• For more information, please Click Here.

Japanese nationals and foreign nationals can register and send remittances to the Philippines. Please note that nationals from North Korea and Iran are prohibited from sending remittances from Japan under Japanese law.

• For more information about the requirements for registration of Japanese nationals, Click Here.

• For information regarding the Japanese government's policy on sending/receiving remittances to/from certain countries, Click Here .

We provide remittance transaction services, by :

• Cash Pick Up

• Credit-to-Bank Transaction

• E-Wallet Transaction

• Government Contribution/Loan Payment Transaction

For more details about our services, Click Here.

For the beneficiary or recipient of the remittance transaction, basic important information is required.

For Cash Pick-Up Transaction :

• Complete Name (as shown on the I.D. Card that will be presented)

• Complete Address

• Contact No.

• Relationship 

For Bank Transaction :

• Account Holder's Name (exact name written in the bankbook)

• Account No.

• Name of the Bank

• Complete Address

• Contact No.

• Relationship

For E-Wallet Transaction :

• Complete Name (as shown on the E-Wallet profile)

• Account/Mobile No.

• Complete Address

• Relationship 

The maximum number of active beneficiaries is eight (8) individuals and eight (8) entities or organizations.

As per rules and regulations for claiming cash pick-up transactions, two (2) valid and original identification documents/I.D.s are required to be presented. The documents accepted are the following : 

For Filipino Citizens

• Phil ID and/or e-Phil ID

• Company IDS (issued by private entities registered with or supervised or regulated either by BSP, SEC or IC)

• Driver's License (issued by LTO)

• GSIS ID

• MARINA ID

• OFW ID

• OWWA ID

• PagIbig ID (with photo)

• Passport

• PWD ID issued by NCDA

• PhilHealth ID (with photo)

• Philippine Postal ID

• PRC ID

• Senior Citizen ID

• SSS ID

• TIN ID

• UMID

• Voter's ID

For Students or Minors

• Phil ID and/or e-Phil ID

• Birth Certificate (issued by the Philippine Statistics Authority)

• School ID (signed by the school principal or head of the educational institution)

For Foreign Nationals

• Phil ID and/or e-Phil ID for resident aliens

• Alien Certificate of Registration (issued by the Bureau of Immigration)

• Foreign Passport

Other identification documents issued by the Government of the Republic of the Philippines, including its political subdivisions, agencies and instrumentalities are accepted.

(Note : As per rules and regulations set by cash pick-up outlets, photocopies or photos from smartphones will NOT be accepted. Additional IDs may be required depending on the branch or outlet.) 

KABAYAN accepts contributions/payments for Social Security System (SSS), PhilHealth and Pag-IBIG.

• Click Here to follow the procedures using our official APP.

For your convenience, APP transactions are available until 10 PM, and walk-in customers are welcome until 6 PM.

KABAYAN offers a remittance service with a low service fee of only ¥480 for all transactions.

• For more details, Click Here.

A registered remitter can send the remittance directly to KABAYAN's bank account.

• For more details, Click Here.

According to AML regulations, the account holder's and remitter's names must match for any remittance or transfer. If they do not, the transaction will be ineligible for processing, and the funds will be returned to the sender's bank account.

Remittances are NOT money-sending transactions provided by a bank, etc. Any excess amount from processed transactions will be transferred back to the remitter's bank account.