Frequently asked questions

The first step to sen a remittance is to register. 

• Kindly Click Here .

Under the law, it is a requirement known as Know Your Customer (KYC) in financial services to verify the identity, suitability, and risks involved with maintaining a business relationship to a customer or client. 

• For more information, kindly Click Here (Regarding KYC)

For registration, valid government identification documents/I.D.s are required. 

• For more information, kindly Click Here .

Registration form can be obtained by post mail(upon request) or by downloading the form or at our office.

• For more information, kindly Click Here .

• Or may use our Online Forms (for basic information needed) .

Japanese nationals and other nationality can register and send a remittance to the Philippines. Please be reminded that nationals from North Korea and Iran are not permitted or restricted to send a remittance from Japan under Japanese Law.

• For more information, about the requirements for registration of Japanese nationals, Click Here .

• For details about the restriction of sending/receiving remittance from a certain country imposed by the Japanese government, Click Here .

For beneficiary or to whom the remittance transaction will be sent, basic important information are required.

• For more information, kindly Click Here .

• Or may use our Online Forms (for basic information needed) .

The maximum is twelve(12) active individual beneficiary and twelve(12) active entity/organization beneficiary.

• For new/additional beneficiary, kindly Click Here .

As per rules and regulations for claiming cash pick-up transactions in the Philippines, two(2) valid and original identification documents/I.D.s are required to be presented. The documents accepted are the following : 

• Passport

• Drivers License

• Unified Multi-Purpose I.D.(UMID)

• Philippine Postal I.D.

• Voters I.D.

• DSWD Certification

• GSIS e-Card

• SSS I.D.

• Senior Citizen I.D.

• Company I.D.

• OWWA I.D.

• OFW I.D.

• Seamans Book

• GOCC I.D.

• Home Development Mutual Fund

• Integrated Bar of the Philippines I.D.

• Alien Certificate of Registration(ACR)

• Police Clearance(with dry seal of PNP)

• National Bureau of Investigation(NBI) I.D.

• Immigrant Certificate of Registration(ICR)

• Professional Regulations Commission(PRC) I.D.

• Barangay Certification(with dry seal from the Barangay)

• Certification from the National Council for the Welfare of Disabled Persons(NCWDP)

(Note : As per rules and regulations set by cash pick-up outlets, photocopies or photos from smartphones will NOT be accepted) 

Service fee with KABAYAN for sending remittance to Philippines is as low as 480 JPY(for all transaction).

• For more information, kindly Click Here .

A registered remitter can send the remittance directly to KABAYAN's bank account

• For more information, kindly Click Here .

Exchange rates are shown everyday.

• For more information, kindly Click Here. (Note : This only shows the exchange rate from Japanese Yen(JPY) to Philippine Peso(PhP) only.)

In accordance to AML Rule, that upon remittance/transferring money, the account holder and the remitter’s name should be the same, otherwise, transaction will NOT be  eligible for process and amount will be transferred back to the sender's bank account.

Remittance are NOT money sending transactions provided by a bank, etc., any excess amount from processed transaction will be transferred back to the remitter's bank account.

KABAYAN is open from Monday thru Sunday, from 1000 a.m to 1900 p.m (Note : Accepting and processing of remittance transactions are until 1800 hrs only)

• For more information, kindly Click Here.

KABAYAN is located at Ueno, Tokyo (Near Ameyoko)

• For more information, kindly Click Here.